Help Center
You can browse rental assets without creating an account, but you'll need to sign up before you can start renting. Click Sign Up in the top right corner and enter your name, email, and password. Once registered, consider verifying your identity. Verification helps marketplaces trust that they are renting to a real person, and may improve your chances of having rental requests accepted.
Use the search bar at the top of the page to choose your location and rental dates. You can refine your search by category, price, availability, distance, and sorting options. Once you find an item that fits your needs, click Rent Now to begin checkout.
The checkout process walks you through the rental details:
Select the dates you want to rent, and the quantity if the marketplace has more than one available. Some marketplaces may offer delivery, payment plans, or add-ons during checkout.
Select your payment method, or add one if you have not already.
Review the order, payment timing, marketplace terms, and any contracts attached to the item. Contracts may describe responsibilities around pickup, return, damage, late return, cleaning, missing parts, or other rental conditions. If the terms need to change later, use an order change request rather than relying on informal messages alone.
You can navigate to your orders by clicking the menu in the top right corner and selecting Rentals. From here you can track status, review payment details, message the marketplace, and respond to change requests.
Pending Approval
Your order has been requested and is waiting for marketplace review. The marketplace may accept the order, cancel the request, or propose changes if something about the rental needs to be adjusted.
If the requested rental window passes before the marketplace acts, the order may need marketplace resolution and may eventually be automatically canceled as a stale request.
Change Request
Either party may request changes while the order is still open for changes. A change request can update rental dates, items, quantities, delivery or pickup details, contracts, pricing, and payments.
If a marketplace sends you a change request, review it carefully. You can approve it, reject it, or send back an updated request. Approving a request applies the latest proposed terms to the order and may create new payments if the price increases.
Confirmed
Once the marketplace accepts the order, the rental is confirmed and the item's availability is reserved. Payment may be due immediately, scheduled for automatic capture, or require manual payment depending on the order's payment settings.
Review payment alerts on the order. If payment setup is needed, add or update your payment method so scheduled collection can continue.
Active Rental
Once the rental period starts, coordinate pickup, delivery, use, and return directly with the marketplace. Keep important messages, photos, receipts, and return details in case a question comes up later.
Completed
After the rental period and return are resolved, the marketplace can complete the order. Once completed, further order change requests are closed. Please consider leaving a review for the marketplace.
Canceled
An order is marked as Canceled when you, the marketplace, the platform, or an automated stale-request process cancels it.
Before the marketplace accepts your request, cancellation is generally straightforward because the rental has not been confirmed yet.
After the order is confirmed, you can still cancel until the order is completed or already canceled. If the rental has started, treat cancellation as a serious resolution step: coordinate return, item condition, and any payment questions with the marketplace before proceeding.
Canceling an order withdraws any active change request and cancels payments that can still be canceled. If money has already been paid, a refund is not automatic and may require marketplace payment adjustment.
If both sides still want the rental to continue, the marketplace may be able to reopen a canceled order when the items and dates are still available. Review payments again after reopening because payment settings or canceled payments may need attention.
Current Terms
Your order always has a current set of terms: rental period, items, quantities, delivery or pickup details, contracts, pricing, and payment plan.
Requested
A change request proposes a new version of those terms. Use it when details need to change, such as extending a rental, returning early, changing delivery, adding or removing items, or resolving an agreed cost difference.
The request includes a reason for the change and a side-by-side review of the proposed terms before it is submitted.
Response
The other party can approve, reject, or counter the change request. The person who most recently proposed the terms can also cancel the request before it is approved.
Approved
Approval applies the latest proposed terms to the order. If the approved request increases the amount owed, new payments may be created according to the proposed payment plan.
If a change lowers the order total or creates an overpayment, it does not automatically refund you. Ask the marketplace to review payment adjustments or issue a refund.
Payments and refunds are currently handled through marketplace payment adjustments. A marketplace can refund a paid payment, cancel an unpaid payment, or adjust payment scheduling when the order needs reconciliation.
Lendus does not currently apply a detailed automatic refund schedule for every cancellation or order change. If you believe you were wrongfully charged, first message the marketplace and ask them to review the payment. If the issue cannot be resolved, contact us with your order details, what happened, and any relevant evidence.
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